Terms of Service

Last updated: December 30, 2024

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you ("you," "your," or "User") and ScaleContentAI ("we," "us," or "our"), concerning your access to and use of the scalecontentai.com website and services (the "Service"). By accessing the Service, you agree that you have read, understood, and accepted these Terms.

2. Description of Service

ScaleContentAI provides an AI-powered platform for researching, writing, and optimizing content. We utilize third-party AI models to generate this content based on your inputs. You acknowledge that AI generation can be imperfect and may occasionally produce inaccurate or offensive content, for which we accept no liability.

3. Subscription, Payments, and Refunds

3.1. Subscriptions

The Service is billed on a subscription basis ("Subscription"). You will be billed in advance on a recurring and periodic basis (e.g., monthly). You may cancel at any time. Cancellation takes effect at the end of your current billing period. If you wish to receive a pro-rated refund for unused resources, you must submit a refund request as described in Section 3.2.

3.2. Refund Policy

14-Day Money-Back Guarantee: If you are unsatisfied with the Service for any reason, you may request a full refund within 14 days of your initial subscription purchase, no questions asked.

Refunds After 14 Days: For refund requests made after the initial 14-day period, we may issue refunds at our discretion on a pro-rated basis determined by your usage during the current billing cycle.

Refund Calculation:

  • Refund Amount = (Total Subscription Fee) × (Percentage of Unused Resources)
  • "Resources" are defined by the primary quota of your plan (e.g., number of articles generated).

To request a refund, contact contact@scalecontentai.com. We reserve the right to deny refund requests in cases of suspected abuse or violation of these Terms.

3.3. Free Trial

We may offer a free trial period ("Free Trial") for new users. During the Free Trial:

  • You will have limited access to the Service (e.g., a capped number of article generations).
  • No payment information is required to start the Free Trial.
  • At the end of the Free Trial, you must subscribe to a paid plan to continue using the Service.
  • We reserve the right to modify, suspend, or discontinue the Free Trial at any time without notice.

4. Content and Intellectual Property

4.1. Ownership

As between you and us, you own all rights, title, and interest in and to the specific inputs you provide and the content generated by the Service for you ("User Content").

4.2. License to Us

By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to access, use, process, copy, and modify your User Content solely for the purpose of providing, maintaining, and improving the Service, including debugging and training our AI systems.

5. Prohibited Activities

You agree not to use the Service to:

  • Generate content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable.
  • Reverse engineer, decompile, or disassemble any aspect of the Service.
  • Scrape, harvest, or extract data from the Service without our consent.
  • Share your account credentials with third parties.

6. No Warranties and Disclaimers

6.1. Service Provided "AS-IS"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

6.2. No Guarantee of Results

We make NO representations, warranties, or guarantees regarding:

  • Search engine rankings, traffic, or visibility improvements.
  • Revenue, conversions, or business outcomes of any kind.
  • The accuracy, quality, or suitability of AI-generated content for your purposes.
  • Compatibility with your WordPress site or any third-party platforms.
  • Uninterrupted or error-free operation of the Service.

6.3. Your Responsibilities

You acknowledge and agree that:

  • You act as the Publisher. ScaleContentAI is a Tool. You are responsible for ensuring your use of our automation features complies with your local laws and the policies of any platforms you publish to.
  • You are solely responsible for securing and managing your WordPress credentials, API keys, and application passwords.
  • You are solely responsible for reviewing, editing, and approving all AI-generated content before publication.
  • You are solely responsible for compliance with all applicable laws, including copyright, privacy, and advertising regulations.
  • Any damages, losses, or issues arising from your use of the Service, including but not limited to site downtime, data loss, security breaches, or poor content quality, are your sole responsibility.
  • We are NOT responsible for any claims, damages, or losses related to your website, business operations, or third-party services.

7. Limitation of Liability

To the fullest extent permitted by law, in no event will ScaleContentAI be liable to you for any indirect, consequential, exemplary, incidental, special, or punitive damages. Our total liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising.

8. Dispute Resolution

8.1. Informal Resolution First

We want to address your concerns without needing a formal legal case. Before filing a claim against ScaleContentAI, you agree to try to resolve the dispute informally by contacting contact@scalecontentai.com. We will try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 30 days of submission, you or ScaleContentAI may bring a formal proceeding.

8.2. No Class Actions

You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action.

8.3. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

8.4. Dispute Resolution Options

In the unlikely event that the informal resolution process fails, disputes shall be resolved through one of the following methods, at the claimant's choice:

  • Small Claims Court: Either party may file a claim in small claims court in the claimant's jurisdiction, provided the claim does not exceed the jurisdictional limit.
  • Online Arbitration: Either party may initiate binding online arbitration through a mutually agreed upon low-cost provider (e.g., Modria, FairClaims, or similar services).

By agreeing to these dispute resolution methods, both parties waive the right to pursue claims in any other court or venue.

9. Acceptance of Terms

By creating an account, accessing the Service, or using any part of the Service, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

10. Contact Us

If you have any questions about these Terms, please contact us at: contact@scalecontentai.com.